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No proxy needed, direct connection works. MixRoute supports direct access from China without any proxy or VPN.

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Troubleshooting

In rare cases, you may encounter these issues:
SSL/TLS certificate verification failedPossible causes: Incorrect system time, incomplete certificate chainSolutions:
  1. Check and sync system time
  2. Update system root certificates
  3. Try a different network
Connection timeout or unable to connectPossible causes: Local network restrictions, DNS resolution problemsSolutions:
  1. Change DNS server (e.g., 8.8.8.8 or 1.1.1.1)
  2. Check firewall settings
  3. Try mobile network
If you can’t resolve the above issues, we provide HTTP access as a fallback.HTTP is unencrypted and should only be used as a temporary solution. Contact us to get support for the HTTP address.

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FAQ

We use compliant enterprise dedicated lines to ensure stable, fast service access for users in China.
  • HTTPS (recommended): Encrypted transmission, high security
  • HTTP (fallback): Plain text, only use temporarily when HTTPS fails
Test with these commands:
# Test API connection
curl -I https://api.mixroute.ai

# Test DNS resolution
ping api.mixroute.ai
If you get a normal response, the network is working.

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Network Optimization Tips

Improve access speed
  • 🕐 Ensure accurate system time (avoid certificate errors)
  • 🌐 Use stable DNS (e.g., 8.8.8.8 or 1.1.1.1)
  • 📡 Prefer wired over Wi-Fi
  • 🔄 Regularly update root certificates

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Support

For network issues, please contact us:

Email Support

service@mixroute.ai - Technical support