Skip to main content

​
Data Security Commitment

Mixroute Api takes user data security seriously with multiple protection measures. We’re committed to providing secure, reliable AI services.

​
Core Security Measures

​
End-to-End Encryption

TLS 1.3 Encryption

All data transmission uses TLS 1.3 protocol encryption:
  • End-to-end encryption from user to server
  • Prevents data interception or tampering
  • Latest encryption standard for strongest protection

​
Minimal Data Storage

Relay Platform AdvantageAs a relay platform, Mixroute Api:
  • Doesn’t store request content: No saving of API request inputs/outputs
  • Can’t view user data: Technical team cannot access conversation content
  • Immediate deletion: Content cleared after processing
  • Privacy first: Maximum user privacy protection
As a relay platform, our job is to forward requests securely and efficiently, not store user data. This design fundamentally protects your privacy.

​
Limited Logging

Basic Log Scope We only log essential information for billing and troubleshooting:
  • Timestamps: For log analysis and debugging
  • Token counts: Input and output token counts
  • Model name: For billing and statistics
  • Response status: Success or error states
What we DON’T log
  • ❌ User input text
  • ❌ AI output responses
  • ❌ Conversation content
  • ❌ Images or file content
  • ❌ Personal identity information

​
Short-term Log Retention

Log Retention Period

Retention: Only 7 daysReasons:
  • Data security: Reduce data breach risk
  • Privacy protection: Minimal data retention
  • Resource optimization: Minimize storage costs
  • Compliance: Meet data protection regulations
After 7 days, all logs are automatically deleted and cannot be recovered.

​
Access Control

​
Strict Permission Management

Authorized Access Only
  • Least privilege: Only authorized personnel can access logs
  • Anonymization: Log data is anonymized
  • Necessity review: Access only when necessary (e.g., troubleshooting)
  • Audit trail: Complete audit logs for all access

​
Technical Team Management

  • Background checks: Thorough personnel vetting
  • NDAs: Strict data confidentiality agreements
  • Regular training: Data security and privacy training
  • Permission rotation: Regular access review and rotation

​
Security Framework

​
Regular Security Audits

Continuous ImprovementMixroute Api conducts regular security assessments:
  • Vulnerability scanning: Regular system security checks
  • Code review: Review potential security risks in code
  • Infrastructure checks: Server and network security evaluation
  • Process optimization: Continuous security process improvement

​
Compliance

Regulatory Commitment
  • Data protection laws: Strict GDPR, PIPL compliance
  • Industry standards: AI service security standards
  • International standards: ISO 27001 reference
  • Regulatory requirements: Cooperation with authorities

​
Security Best Practices

​
User Recommendations

API Key Management

  • Use environment variables for sensitive info
  • Don’t hardcode Keys in code
  • Rotate API Keys regularly

Sensitive Data Handling

  • Avoid sensitive personal info in requests
  • Use anonymized data for testing
  • Handle confidential content carefully

Network Security

  • Use HTTPS for API access
  • Use service in secure network environments
  • Keep client software updated

​
Platform Protections

  • Multi-layer defense: Multiple security measures deployed
  • Real-time monitoring: 24/7 security monitoring and threat detection
  • Incident response: Complete security incident response mechanism
  • Backup & recovery: Regular backups and disaster recovery drills

​
Transparency Commitment

​
Security Incident Notification

If a security event may affect user data, we commit to:
  • Timely notification: Within 24 hours of discovery
  • Detailed explanation: Event details and scope
  • Remediation: Steps taken to address the issue
  • Prevention: Future prevention measures

​
Support

For data security questions, contact us:

Technical Support

Email: support@mixroute.ioTopics:
  • Data security policy
  • Privacy protection measures
  • Security best practices
  • Security incident reporting
We continuously improve security measures to provide safer, more reliable AI services.