Preamble
These Terms of Service (hereinafter “Terms”) constitute a legally binding agreement between you and the operating entity of MixRoute (collectively “MixRoute” or “we”), governing your application for, access to, and use of the MixRoute platform, API, console, software tools, technical documentation, billing, and related support services (collectively the “Services”). By creating an account, signing an order document, clicking to agree, accessing the API, creating an API Key, making a top-up, making a payment, or otherwise using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, the Privacy Policy, the Data Processing Addendum (if applicable), the Acceptable Use Policy (if applicable), the Order Form, and other service documents duly notified. If you are using the Services on behalf of a company, institution, or other legal entity, you represent and warrant that you have sufficient authority to bind that entity to these Terms, and the term “you” includes that entity.1. Definitions
1.1 “Account” means the primary account, sub-accounts, projects, organizations, or other identification mechanisms you create to use the Services. 1.2 “API Key” means any key, credential, or authorization identifier issued by MixRoute or permitted to be created by you for the purpose of accessing the Services. 1.3 “Input Data” means any prompts, text, code, images, audio, structured data, and other content submitted, transmitted, routed, cached, logged, or otherwise processed by you or your end users through the Services. 1.4 “Output” means any output content returned after being routed by MixRoute to and processed by an upstream provider’s model. 1.5 “Upstream Provider” means any third-party AI model, API, cloud, inference, or related technology provider connected to, routed through, proxied, forwarded, or made accessible by MixRoute. 1.6 “Upstream Policies” means the terms of service, acceptable use policies, documentation, restrictions, model cards, deprecation plans, pricing rules, and other binding requirements published by upstream providers from time to time. 1.7 “Order Form” means any separately executed quotation, purchase order, plan confirmation, SOW, supplemental agreement, or other commercial document between the parties. 1.8 “Business Day” means a day on which banks in Singapore are ordinarily open for business. 1.9 “Operational Metadata” means the structured fields defined in Section 7.1(b) that do not contain substantive content. 1.10 “Payload” means the substantive content within Input Data and Output, including but not limited to prompt text, completion text, images, audio, and other unstructured content. 1.11 “Transit Processing” means the processing method whereby data is forwarded in real time through server memory only, without being written to persistent storage.2. Eligibility, Scope of Users, and Commercial Use
2.1 The Services are provided for enterprises, development teams, agencies, system integrators, and other users with commercial or professional purposes. 2.2 You must have the legal capacity and competence to enter into contracts under the laws of your jurisdiction, and where applicable, complete corporate verification, KYC, AML, payment verification, tax, or other compliance procedures. 2.3 If you are using the Services on behalf of a regulated industry, public institution, or cross-border business, you are responsible for confirming and continuously ensuring that your use of the Services complies with all applicable laws, licenses, regulatory requirements, and internal governance rules.3. Scope of Services and Platform Position
3.1 MixRoute primarily provides AI API routing, key management, access to available models, traffic governance, rate management, billing, and related platform capabilities. Unless otherwise specified in the Order Form, MixRoute does not commit to the permanent availability of any specific model, version, context length, throughput, regional node, or upstream provider. 3.2 MixRoute serves as an API routing and service integration layer and is not the original developer of the models you select. Except as expressly provided in these Terms, MixRoute is not responsible for any upstream provider’s model training methods, content decisions, output quality, downtime, degradation, pricing adjustments, deprecation, or policy changes. 3.3 MixRoute may add, replace, restrict, suspend, or remove certain models, regions, features, quotas, or integrations based on commercial, technical, compliance, security, supply stability, or upstream policy considerations. For significant changes that materially and adversely affect you, MixRoute will provide advance notice using commercially reasonable means, except in cases of emergency risk events, legal requirements, or immediate upstream supply discontinuation.4. Account, Verification, and API Key Management
4.1 You shall provide truthful, complete, and up-to-date account information, and are responsible for all administrators, developers, sub-users, agents, end users, and any activities occurring under your account or API Key. 4.2 You shall implement security measures consistent with industry reasonable standards to protect your account and API Key, including but not limited to least privilege access, key rotation, environment isolation, secrets management, traffic monitoring, and anomaly alerting. 4.3 Except for systemic security vulnerabilities attributable to MixRoute, all requests, charges, instructions, configuration changes, and other activities occurring through your account or API Key are deemed authorized by you. If you become aware of or reasonably suspect unauthorized use of your account, you shall immediately notify MixRoute and take necessary remedial action. 4.4 MixRoute may require multi-factor authentication, IP whitelisting, payment verification, identity verification, risk review, credit review, or other security controls as a condition for enabling, upgrading, or continued use of the Services.5. Use Restrictions, Acceptable Use, and Compliance Obligations
5.1 You may not use the Services to: (a) Violate any applicable laws, regulations, or regulatory requirements(b) Infringe upon any third party’s intellectual property rights, privacy rights, or other legitimate interests
(c) Engage in fraud, phishing, harassment, defamation, or the dissemination of false information
(d) Distribute malware, viruses, trojans, or other harmful code
(e) Send spam or unsolicited mass messages
(f) Access any system, network, or account without authorization
(g) Circumvent billing mechanisms, quota restrictions, or rate controls
(h) Reverse engineer or automatically scrape the API beyond a reasonable scope
(i) Abuse platform resources or consume system capacity in a disproportionate manner
(j) Engage in any other conduct that violates these Terms, Upstream Policies, or applicable law. 5.2 You may not use the Services for the following high-risk purposes unless MixRoute has given prior explicit written consent and both parties have completed the necessary compliance and risk control documentation: medical diagnosis or treatment decisions, legal advice, automated credit review, insurance underwriting, employment decisions, critical infrastructure control, weapons systems, life-safety scenarios, or other purposes that may have a significant impact on individual rights. 5.3 You may not use the Services to collect, input, process, or output any data that is prohibited from processing by law, nor may you process personal data, confidential information, export-controlled content, or third-party intellectual property without obtaining sufficient authorization, consent, or other lawful basis. 5.4 You may not use the Services or its outputs for training, fine-tuning, reverse analysis, public model benchmarking, competitive product replication, model harvesting, dataset construction, or other purposes that would directly compete with MixRoute or upstream providers. For model evaluation or benchmarking, you shall comply with the individual evaluation policies of each upstream provider, and the public disclosure of evaluation results shall comply with upstream policies and industry practices, unless otherwise required by mandatory law. 5.5 You are responsible for ensuring that your final application, disclosures to end users, content moderation, human review, risk warnings, compliance declarations, and internal controls all meet commercially reasonable standards and applicable law. You are also solely responsible for ensuring that your use of the Services complies with applicable laws regarding cybersecurity, data protection, and cross-border data transfers in your jurisdiction.
6. Alignment with Upstream Provider Terms
6.1 You understand and agree that certain models or features you access through MixRoute may simultaneously be subject to the terms and policies of one or more upstream providers. You are responsible for reading and complying with such upstream policies. 6.2 If these Terms and the requirements of individual upstream policies apply simultaneously, you shall use the Services in accordance with the stricter or more conservative standard. If MixRoute receives warnings, traffic restrictions, account suspension, claims, fines, or other adverse consequences due to your violation of upstream policies, MixRoute may immediately implement risk control measures and reserves the right to seek indemnification. 6.3 MixRoute does not guarantee that any upstream provider will continue to maintain the same service content, pricing, regional availability, data processing mechanisms, content policies, or model versions. Changes by upstream providers may affect your use of the Services, output results, latency, costs, or compliance status.7. Data Processing, Logging, and Privacy
7.1 Data Classification and Processing Principles. In the course of providing the Services, data processed by MixRoute falls into the following three categories, each subject to different processing rules:(a) Account and Transaction Data: Registration information, payment records, order documents, etc., retained and processed in accordance with the Privacy Policy
(b) Operational Metadata: Request IDs, timestamps, model names, token counts, latency, HTTP status codes, error codes, source IPs (which may be anonymized based on configuration), User-Agent, and other structured fields that do not contain substantive content, used for billing, performance monitoring, anomaly detection, and billing audits
(c) Input Data and Output: Prompts submitted by you or your end users, returned completions, and other Payload content. 7.2 Zero Retention of Input Data and Output. As an API routing and transit platform, MixRoute processes Input Data and Output as defined in Section 7.1(c) using transit processing mode: data is forwarded in real time through server memory only, is not written to persistent storage, and is not copied, cached, or retained. MixRoute does not use Input Data or Output to train any models. 7.3 Data Processing by Upstream Providers. You understand and agree that Input Data and Output, after transit forwarding by MixRoute, are processed by upstream providers in accordance with their own policies. Upstream providers may retain, review, conduct risk analysis, detect violations, or perform compliance processing, and such actions are not covered by MixRoute’s zero-retention commitment and are not entirely within MixRoute’s control. MixRoute will provide a list of upstream providers and links to their data processing policies in the console or product documentation. 7.4 Abuse Detection Mechanism. MixRoute’s automated abuse detection and risk control mechanisms operate based on rules at the Operational Metadata level and do not conduct substantive content scanning or semantic analysis of Input Data or Output. 7.5 Data Processing Addendum. If both parties execute a Data Processing Addendum (DPA), the DPA shall take precedence with respect to the allocation of roles in personal data processing, cross-border transfer mechanisms, sub-processors, assistance obligations, and security measures. Prior to executing a DPA, you may not assume that MixRoute will provide the Services as a processor in any specific jurisdiction.
8. Security, Risk Response, and Suspension Measures
8.1 MixRoute may monitor, throttle, block, conduct manual review, suspend, adjust quotas, or implement other reasonable controls on your account, projects, IPs, keys, regions, models, or requests based on service stability, security, metering, platform protection, anti-fraud, abuse prevention, legal compliance, payment risk, sanctions risk, or upstream provider requirements. 8.2 MixRoute’s platform protection mechanisms operate based on automated rules at the Operational Metadata level (such as request frequency, token usage, regional and rate anomalies), and do not conduct substantive content scanning of Input Data or Output, supplemented by manual support procedures to handle flagged anomalous events. 8.3 If MixRoute reasonably determines that your use has caused or may cause a significant security incident, service disruption, legal risk, payment risk, infringement of third-party rights, or the risk of suspension by an upstream provider, MixRoute may immediately restrict or suspend the relevant Services and provide subsequent notice where practicable.9. Output, Accuracy, and Customer Responsibility
9.1 AI models and their outputs are probabilistic in nature and may contain errors, inaccuracies, incompleteness, bias, offensive content, outdated information, repetition, or results similar to third-party content. MixRoute makes no warranty regarding the accuracy, usability, legality, enforceability, non-infringement, or fitness for any particular purpose of any generated content. 9.2 You may not use any generated content as the sole basis for significant commercial, legal, medical, financial, compliance, or other high-risk decisions without first conducting reasonable verification, human review, and necessary risk controls. 9.3 Unless otherwise required by applicable law, you are solely responsible for obtaining all necessary rights to your Input Data and for bearing full responsibility for the use, disclosure, delivery, distribution, commercialization, reuse, and related consequences of any Output. 9.4 You shall ensure that your end users, final customers, users under your control, or third parties authorized by you to access the Services comply with these Terms and applicable upstream policies; their violations shall be deemed your violations.10. Service Levels, Maintenance, and Beta Features
10.1 Unless otherwise expressly agreed in an Order Form, the Services are provided on an “as-is” and “as-available” basis, and MixRoute makes no guarantee of any specific availability rate, recovery time, support response time, or capacity reservation. 10.2 MixRoute may conduct planned maintenance, version updates, node switching, architecture adjustments, or emergency patches. MixRoute will provide commercially reasonable notice for anticipated significant maintenance but has no obligation to provide advance notice for emergency events. 10.3 Features labeled as test, trial, preview, Beta, Experimental, or similar designations may carry higher risk, lower stability, and greater variability. MixRoute may modify, restrict, or discontinue such features at any time, and shall not bear any warranty or indemnification liability as a result, except as otherwise required by mandatory law.11. Fees, Metering, Taxes, and Payment
11.1 You shall pay all fees in accordance with platform announcements, the console, the Order Form, or other commercially agreed terms confirmed between the parties. Unless otherwise agreed, fees may be charged based on request count, tokens, images, audio, model type, region, quota, monthly subscription, minimum commitment, or other units of measurement. 11.2 Unless expressly agreed in writing, MixRoute makes no fixed commitment regarding upstream provider costs, exchange rates, taxes, payment processing fees, refund policies, or model pricing adjustments. In the event of significant changes in upstream pricing, tax burdens, or operating costs, MixRoute may adjust its charges with reasonable notice; the adjusted pricing shall take effect in accordance with the notice, console announcement, or the effective date stipulated in the Order Form. 11.3 All fees are exclusive of any business tax, value-added tax, withholding tax, GST, VAT, sales tax, stamp duty, or similar taxes; such taxes shall be borne by you unless prohibited by law. If withholding or deduction is required by law, you shall ensure that MixRoute receives no less than the originally agreed amount. 11.4 If you use a prepaid, stored value, or automatic deduction mechanism, you shall ensure that your payment method is valid and your balance is sufficient. MixRoute may suspend all or part of the Services upon payment failure, elevated risk, insufficient credit, or overdue outstanding balances. 11.5 If you dispute any charges, you must submit a specific written objection with reasonable supporting documentation within thirty (30) days of the relevant billing or deduction date. Failure to object within the deadline shall be deemed acceptance of the billing result, except in cases of obvious system errors, duplicate charges, or as otherwise required by mandatory law. 11.6 Except as required by mandatory law, as otherwise agreed in an Order Form, or in confirmed cases of significant service deficiencies attributable to MixRoute, fees already incurred are generally non-refundable. 11.7 Unless otherwise expressly agreed in an Order Form or written notice, any trial credits, gifted credits, service credits, promotional subsidies, or similar benefits may not be redeemed for cash, transferred, discounted, or refunded, and shall automatically expire upon expiration, termination, or revocation.12. Intellectual Property and Licenses
12.1 Subject to your compliance with these Terms and payment of all applicable fees, MixRoute grants you a limited, non-exclusive, non-transferable, revocable, and non-sublicensable right to access and use the Services within the scope permitted by these Terms and the Order Form. 12.2 MixRoute, its affiliates, and licensors retain all rights to the Services, platform, interfaces, documentation, trademarks, code, SDKs, dashboards, designs, reports, billing data presentations, and other related intellectual property. 12.3 You may not reverse engineer, decompile, circumvent technical restrictions, scan undisclosed endpoints, copy documentation without authorization, remove rights notices, create mirror services, or take any action that would allow you to derive the underlying system design, except as expressly permitted by law. 12.4 Except as otherwise constrained by upstream policies, applicable law, or third-party rights, MixRoute does not claim ownership of the Input Data you submit; however, you must ensure that you have the right to submit such data. The ownership of rights in Output shall also be governed by the terms of upstream providers and applicable law. 12.5 Unless otherwise agreed in an Order Form or with MixRoute’s written consent, you may not provide the Services to third parties through resale, distribution, white-labeling, sublicensing, service hosting, or other means.13. Confidentiality Obligations
13.1 Each party shall keep confidential any unpublicized commercial, technical, pricing, system, security, product roadmap, customer information, or other information that may reasonably be considered confidential and that becomes known to the party in the course of performing these Terms, and shall not disclose such information to any third party without the prior written consent of the disclosing party. 13.2 The foregoing obligation does not apply to information that: has become public through no breach by the receiving party; the receiving party can demonstrate was lawfully in its possession prior to receipt; was lawfully provided by a third party without confidentiality restrictions; or is required to be disclosed by law, court order, or competent authority. 13.3 Except as necessary to perform these Terms, the receiving party shall not use the other party’s confidential information for any competitive, data collection, external benchmarking, public disclosure, or other unauthorized purpose.14. Disclaimer of Representations and Warranties
14.1 To the maximum extent permitted by applicable law, the Services are provided “AS IS” and “AS AVAILABLE.” MixRoute makes no express, implied, or statutory warranties regarding the Services, upstream providers, model outputs, integration availability, risk of interruption, security, accuracy, merchantability, fitness for a particular purpose, non-infringement, or compliance outcomes. 14.2 MixRoute does not warrant that the Services will meet your product design requirements, compliance obligations, customer commitments, information security standards, data localization requirements, internal audit standards, or external contractual obligations. You are solely responsible for conducting your own evaluation, testing, and governance.15. Limitation of Liability
15.1 To the maximum extent permitted by applicable law, MixRoute shall not be liable for any loss of profits, loss of revenue, loss of goodwill, loss of data, indirect, incidental, special, punitive, or consequential damages arising out of or in connection with these Terms or the Services, even if advised of the possibility of such damages. The foregoing non-liability also includes request failures, delays, or interruptions caused by global network congestion, carrier failures, cross-border line fluctuations, or network access restrictions or filtering mechanisms in any jurisdiction. Since the Services operate in transit processing mode and do not persistently store Input Data or Output (see Section 7.2), MixRoute is unable to provide retrieval, recovery, or query services for historical requests or response content; this does not constitute a service defect or breach. 15.2 To the maximum extent permitted by applicable law, MixRoute’s total cumulative liability to you arising out of or in connection with these Terms or the Services shall be capped at the greater of the total fees actually paid by you to MixRoute during the three (3) months preceding the claim, or one thousand US dollars (USD 1,000), provided that such liability shall not exceed thirty thousand US dollars (USD 30,000) in any event. 15.3 The foregoing limitations do not apply to: (a) direct damages caused by MixRoute’s willful misconduct or gross negligence; (b) MixRoute’s material breach of its confidentiality obligations; or (c) liability that cannot be excluded or limited by law.16. Indemnification
16.1 You shall indemnify, defend, and hold harmless MixRoute, its affiliates, directors, employees, agents, partners, and upstream providers from and against any third-party claims, investigations, penalties, losses, liabilities, costs, and reasonable attorneys’ fees arising from:(a) Your or your end users’ violation of these Terms, Upstream Policies, or applicable law
(b) Your Input Data, use of Output, or application scenario infringing upon third-party rights
(c) Your mismanagement of your account, API Keys, or integration environment
(d) Commitments you made to end users that exceed what is permitted under these Terms or Upstream Policies. 16.2 If a third party directly claims that MixRoute’s own platform technology, standing alone and without combination with your data, application, or third-party materials, infringes upon its intellectual property rights, MixRoute may, at its election:
(a) Modify the Services to make them non-infringing
(b) Obtain the right to continue use
or (c) Terminate the affected portion of the Services and provide a pro-rated refund of prepaid but unused fees for the remaining period.
17. Term, Suspension, and Termination
17.1 These Terms take effect on the date you first accept them and remain in effect throughout the period you use the Services, until terminated in accordance with these Terms. 17.2 You may stop using the Services at any time and close your account through the platform process; however, fees already incurred prior to termination, outstanding payments, confidentiality obligations, indemnification liabilities, and other provisions that by their nature should survive termination shall not be extinguished thereby. 17.3 MixRoute may suspend or terminate all or part of the Services in the following circumstances:(a) You violate these Terms, Upstream Policies, payment obligations, or applicable law
(b) Your use creates risk for the platform, other customers, or upstream providers
(c) An upstream provider requires restriction, disabling, or removal of relevant access
(d) As required by law, sanctions, court order, or competent authority
(e) MixRoute ceases to provide all or part of the Services. 17.4 Except in emergency risk events, MixRoute will provide advance notice within commercially reasonable practicable limits. If the Services are permanently terminated for reasons other than your breach, or as required by law or sanctions, MixRoute may provide reasonable handling of prepaid unused fees in accordance with its policies or the Order Form. 17.5 After account termination, MixRoute may delete or anonymize relevant data in accordance with its data retention policy; you are responsible for backing up necessary data prior to termination or within the notified export period.