> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mixroute.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Do I need a proxy to use the API?

No proxy needed, direct connection works. MixRoute supports direct access from China without any proxy or VPN.

## Troubleshooting

In rare cases, you may encounter these issues:

<AccordionGroup>
  <Accordion title="HTTPS Certificate Issues">
    **SSL/TLS certificate verification failed**

    Possible causes: Incorrect system time, incomplete certificate chain

    **Solutions:**

    1. Check and sync system time
    2. Update system root certificates
    3. Try a different network
  </Accordion>

  <Accordion title="Connection Issues">
    **Connection timeout or unable to connect**

    Possible causes: Local network restrictions, DNS resolution problems

    **Solutions:**

    1. Change DNS server (e.g., 8.8.8.8 or 1.1.1.1)
    2. Check firewall settings
    3. Try mobile network
  </Accordion>
</AccordionGroup>

<Warning>
  If you can't resolve the above issues, we provide HTTP access as a fallback.

  HTTP is unencrypted and should only be used as a temporary solution. Contact us to get support for the HTTP address.
</Warning>

## FAQ

<AccordionGroup>
  <Accordion title="Why can China users connect directly?">
    We use compliant enterprise dedicated lines to ensure stable, fast service access for users in China.
  </Accordion>

  <Accordion title="What's the difference between HTTPS and HTTP?">
    * **HTTPS (recommended)**: Encrypted transmission, high security
    * **HTTP (fallback)**: Plain text, only use temporarily when HTTPS fails
  </Accordion>

  <Accordion title="How to check if network connection is working?">
    Test with these commands:

    ```bash theme={null}
    # Test API connection
    curl -I https://api.mixroute.ai

    # Test DNS resolution
    ping api.mixroute.ai
    ```

    If you get a normal response, the network is working.
  </Accordion>
</AccordionGroup>

## Network Optimization Tips

<Tip>
  **Improve access speed**

  * 🕐 Ensure accurate system time (avoid certificate errors)
  * 🌐 Use stable DNS (e.g., 8.8.8.8 or 1.1.1.1)
  * 📡 Prefer wired over Wi-Fi
  * 🔄 Regularly update root certificates
</Tip>

## Support

For network issues, please contact us:

<Card icon="envelope" title="Email Support">
  [service@mixroute.ai](mailto:service@mixroute.ai) - Technical support
</Card>