> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mixroute.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Content Safety & Compliance

> MixRoute content safety and compliance policy, including content moderation and violation handling

## Content Safety Framework

MixRoute is committed to providing safe, compliant AI services with multi-layered security measures.

## Content Moderation

### Professional Moderation System

We use **professional content moderation APIs** for real-time protection:

<Card icon="shield" title="How It Works">
  * **Real-time detection**: Every API request is moderated
  * **Smart recognition**: Automatic identification of violations
  * **Active blocking**: Violating content is not returned
  * **Zero tolerance**: Strict measures for violations
</Card>

### Moderation Scope

* **Input moderation**: Check all submitted text and images
* **Output moderation**: Ensure AI-generated content is compliant
* **Multi-language**: Support for Chinese, English and more
* **Multi-modal**: Cover text, images and other content types

## Compliance Requirements

### User Responsibility

Users **must comply with local laws and regulations**, including:

* National and local legal provisions
* Industry regulatory requirements
* International legal standards
* Platform terms of service

### Prohibited Content

The following content types are strictly prohibited:

* **Illegal content**: Information involving illegal activities
* **Harmful information**: Content that may cause harm
* **Inappropriate content**: Information violating social norms
* **Infringing content**: Materials infringing others' rights

## Violation Handling

### Consequences

MixRoute reserves the right to take action against violations:

<CardGroup cols={3}>
  <Card icon="triangle-exclamation" title="Minor Violations">
    * Content blocking and reminders
    * Usage guidance and warnings
  </Card>

  <Card icon="circle-exclamation" title="Repeated Violations">
    * Account usage restrictions
    * Permission downgrades
  </Card>

  <Card icon="ban" title="Severe Violations">
    * Account suspension or termination
    * No refund for paid fees
    * Cooperation with authorities
  </Card>
</CardGroup>

### Appeal Process

If you believe moderation was incorrect:

<Card icon="envelope" title="Appeal Channel">
  Email: [service@mixroute.ai](mailto:service@mixroute.ai)

  Please provide specific reasons and relevant evidence
</Card>